Quality Policy

Long term business success depends on the organization’s ability to continually improve the quality of its services and products.

In order to achieve and maintain this, PEPCO is committed to:

  • Customer Satisfaction through Service Quality Excellence.
  • Compliance of our Quality Management System with the requirements of the applicable statutory and regulatory requirements.
  • Establish the implement quality policy and measurable quality objectives and continually review them.
  • Developing a sound Quality Management System by continually improving its effectiveness.